Privacy Policy

Privacy policy helps you and us both in keeping your information confidential. Our privacy policy will help in understanding the process we follow to maintain your privacy during and after the work process.

USER INFORMATION

We may collect the following information for your identification and serene collaboration.

• Name, business name and job title.
• Contact information including phone numbers, email address or website.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• We may use the information to improve our products and services.
• We may also use your information to contact you to provide feedback on our services.
• We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• Information of clients at Blue Whale Publisher is kept extremely secure during transmission by the use of the Secure Sockets Layer (SSL) Software which encrypts information that client puts in.
• Blue Whale Publisher follows generally accepted industry standards to protect the personal information that is being submitted by the client during transmission and once we receive it. However, since no method of transmission over the Internet, or method of electronic storage, is 100% secure, we despite using commercially acceptable means to protect your personal information cannot guarantee its absolute security.

3RD PARTY SHARING

• We do not divulge any Personal information to the third parties.
• In no circumstances do we provide or sell personal information of our clients to the third parties
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
• Blue Whale Publisher utilizes services of credit card processing companies to bill you for services. These companies never share, store, save or use exclusive information for any other purposes.

COOKIES AND THEIR USE

• Cookies, alphanumeric identifiers, facilitate our systems to recognize the clients’ browsers and storage of items in their Shopping Carts during visits.
• To prevent the browser from accept new cookies, disable cookies and notify the user when a new cookie is received, Help portion of the toolbar on most browsers becomes most instrumental.
• Normally clients do not restrict cookies as they allow you to take full advantage of the top features at our site. Our study suggests that the clients leave cookies to be accepted.
• Blue Whale Publisher keeps track of your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider.
• Client’s collective information on how our users are utilizing the site may be gathered. This information might include details vis-à-vis traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII).
• Information regarding browser types, access times, URLs through which people visit our site and URLs viewed by visitors while on our site is not accessible third parties, except in combined form.
• What you should improve (for compliance and clarity)
• Pricing Policy / Quote Statement
• You have the “Get a Free Quote” CTA, but you may not yet have a dedicated Pricing Policy statement that clearly says pricing is based on project needs.
• Fix: Add a small paragraph like the one we drafted (“Pricing depends on each client’s specific needs …”) on one of the pages (Services or a new Pricing page).
• Refund & Delivery Policy
• I did not immediately see a clear refund policy or delivery/fulfillment policy that explains how your digital services or ebooks are delivered and what happens with cancellations/returns.
• Fix: Add a short policy, e.g.: “Due to the digital nature of our products, all sales are final” or similar.
• Transparent Pricing Information or “Contact for Quote” clarity
• While you offer “Free Quote,” ensure the page states clearly your custom structure to avoid ambiguity.
• Example: “Because each book project is unique, we provide personalized quotes based on manuscript length, editing, cover design, etc.” 
• Legal/Trade details
• Since you are in UAE (Dubai) but your “Contact” page shows a US phone + US address (Blaine, WA) according to the link I found. bluewhalepublisher.com This may confuse compliance.
• Fix: Clarify your operational base: If you operate from Dubai, mention your UAE address or clarify you serve globally from UAE.
• Also ensure you include your privacy policy, terms & conditions, and mention clearly you’re a freelancer/independent. You have a “Privacy Policy” page, which is good.
• Website alignment with merchants model
• Compliance teams often check that the website content aligns with the forms you filled in (digital goods, custom services, etc.). Make sure your product categorization matches the 2Checkout form (you selected “Digital goods / Software” etc).
• Fix: On your homepage or services page include phrasing like: “We provide digital publishing services and ebooks delivered as downloadable files.”